How long will my package take to get to me?

Kukuru Australia makes every effort to deliver your order according to the estimated delivery times:

Please note:

• The estimated delivery times cover working days only (Monday through Friday) excluding Public holidays from the date of dispatch not from the time you place your order.
• Orders are usually dispatched within 2-5 working days from when payment is received. Our aim is to provide every item requested within an order wherever possible as we cannot send more than one parcel per shipping charge.
• High demand for some requested items, changes in supply or circumstances beyond our control may cause delays beyond the estimated delivery times. We will advise you of any known delays beyond the estimated delivery times via email.
• In some cases it may be necessary for us to refund the cost of some items that will be unavailable for some time (usually more than one month).
• All product orders are delivered to the address indicated on your Order Confirmation. Multiple deliveries will incur a postage charge to each shipping address.
• Where delivery is by express post, if no-one is available to take delivery of your parcel, our carrier (Australia Post) will leave a card so you can pick-up your parcel from your local Post Office. Where delivery is by our courier service (Fastway) and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery.
• If you have left us special instructions (in the Comments Box during Checkout) for an order to be left in a safe location at home or at work, by doing so, you take responsibility should the order go missing after it is delivered.

• We will use all reasonable efforts to deliver your parcel to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.

How much will shipping cost?

Within Australia:

At Kukuru Australia we know that freight costs are the main concern for online shopping customers. That’s why, for all Australian destinations, we give you the choice of 4 flat rate shipping options:

The website automatically calculates delivery costs based on the above system and tells you the total freight charge at the checkout after you enter your delivery address, but before you enter payment information. Delivery times above, are from the time the parcel is dispatched not from the time you place your order.

International Orders:

International shipping costs are based on the weight of the items in your shopping cart. You can check how much shipping will cost at any time just add the products you want to purchase to your Shopping Cart, then click on "Shipping Estimator".

Customs Fees:

Please be aware, some countries such as the UK, EU and Canada (to name a few) charge Customs Fees or import duties on products ordered from overseas. These charges are the customer’s responsibility and are beyond our control. Please contact the relevant government body in your country for more information on these charges.

Where do you ship to?

We ship to all locations within Australia and internationally.