Returns

We advise purchasing small quantities to ensure the products meet your requirements before placing a large order. If you would like to cancel an order that you have placed, do so immediately. If you wait a couple of days it may have already been shipped. Orders that have already been boxed, may incur a 20% re-stock fee. Due to the nature of the products and for health reasons,, if your order has been shipped, sorry we do ot accept any returns. On the rare occasion, should you feel that you have received defective products, please phone us on 08 9592 2706 or email us at info@kukuruaustralia.com

Damaged or Broken items

We pack your purchase with extra care, although on the very occassion packages can get damaged in transit. Any small damage or missing items claims must be made within 5 days of receipt of your order. Large damage claims must be made upon receipt as they may need to go through the delivery company. Leave the box(s) alone and phone us immediately, the carrier might require an inspection of the boxes in the manner that they were delivered. We may request return of merchandise on damaged claims depending on the individual circumstances. We may request photos of the damaged items before a claim can be made.